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Quarterly feedback results - 04/09/2006

We are pleased to confirm that Mrs J Clough is the winner of our quarterly feedback draw. Our congratulations go to Mrs Clough who wins £25 worth of Marks & Spencers vouchers. The results of feedback from all respondents we have received returns from were as follows: How satisfied were you in the length of time it took to complete your transaction? Totally dissatisfied = 1.41%, A little dissatisfied = 1.41%, Acceptable = 11.27%, Satisfied = 38.03%, Very Satisfied = 47.89% . How promptly did we respond to your queries and telephone calls? Unsatisfactorily = 0%, Not very well = 1.41%, Acceptably = 4.23%, Well = 19.72%, Very well = 74.65% . How satisfied were you with the amount of your legal fees and costs, considering the level of service we provided you with? Not at all = 1.41%, A little dissatisfied = 1.41%, Acceptable = 29.58%, Good value = 28.17%, Very good value = 39.44% . Overall, we have a very high satisfaction rating based on our quality of service, cost and efficiency which we are very proud of. Over 97% of clients returning feedback to us confirmed that they would recommend us to their family and friends.

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