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Our service quality questionnaire results - 21/06/2006

We are pleased to confirm that Mr B Morris is our first winner of our quarterly feedback draw. Congratulations Mr Morris who wins £25 worth of Marks & Spencers vouchers. The results of feedback from all respondents we received returns from were as follows: How satisfied were you in the length of time it took to complete your transaction? Totally dissatisfied = 0%, A little dissatisfied = 3.8%, Acceptable = 3.8%, Satisfied = 34.7%, Very Satisfied = 57.7% How promptly did we respond to your queries and telephone calls? Unsatisfactorily = 0%, Not very well = 3.8%, Acceptably = 0%, Well = 23.2%, Very well = 73.4% How satisfied were you with the amount of your legal fees and costs, considering the level of service we provided you with? Not at all = 0%, A little dissatisfied = 3.8%, Acceptable = 30.7%, Good value = 15.4%, Very good value = 50.1% Overall, we have a very high satisfaction rating based on our quality of service, cost and efficiency which we are very proud of. Over 96% of clients returning feedback to us confirming that they would recommend us to their family and friends.

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